Consumer Payments Prepaid Card

Contact Us

Have a question?

Your satisfaction is important to us. Within our site, we provide answers to Frequently Asked Questions about our Prepaid Card. However, we realize there may be areas of interest or concerns that are not covered in our FAQs, so you can contact us.

Contact Information

Telephone:

Call Bank of America Cardholder Services toll free 24 hours a day, 7 days a week at:

1.866.213.8564 for Customer Service including activation of your card

Note: The toll free “866”numbers are only accessible from within U.S.

TTY 1.866.656.5913

1.423.262.1651 for Customer Service outside of the U.S.

* Please see the Schedule of Bank Fees that you received with the Card for any applicable fees that might be charged.

Written Correspondence:

Bank of America Cardholder Services
P.O. Box 8488
Gray, TN 37615-8488

Email:

Email us at govandcorp@prepaidcard.bankofamerica.com with any questions or comments.
Please include your name, full address, and the first 6 digits and the last 4 digits of the Card number.

Transaction Inquiries:

In case of errors or questions about your card transactions, call 1.866.213.8564 or write to:

Bank of America Cardholder Services
P.O. Box 8488
Gray, TN 37615-8488