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WA State DCS Prepaid Debit Card
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  • Washington State Division of Child Support (DCS) offers a Prepaid Debit Card as an alternative to direct deposit for receiving child support payments conveniently.

    • You do not need to have a bank account.
    • You can select this method of receiving your payments by going to www.dshs.wa.gov/dcs/ and selecting "sign up for direct deposit or DCS Card" under Parent options. Or, contact your Support Enforcement Officer or DCS EFT Customer Service at 1.800.468.7422.
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  • The prepaid debit card gives you access to your child support payments 24 hours a day, 7 days a week.

    • No more check-cashing fees - in most cases, you won't pay a fee for using your card (See fee schedule).
    • Use your card to make purchases or pay bills everywhere Visa Debit is accepted - stores, online, or over the phone.
    • Get access to cash at point of sale* terminals, ATMs, and at Visa banks and credit unions.

    *Point of sale: a retail merchant that accepts debit cards

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  • Questions?

    • For any questions regarding your child support payment amounts and dates of additions to your Account, please contact Washington State DCS at 1.800.468.7422.
    • For questions about your prepaid debit card, you can review Frequently Asked Questions by selecting the FAQs link, or use the Contact Us link for specific questions.
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Stay Informed with Alerts

Get email or text alerts:

  • When a deposit is made to your card
  • When your balance is low

To sign up for alerts:

  • Log in and select Alerts under the My Settings menu
  • Enter your contact details under the Alerts Settings section
  • Select the alerts you would like to receive under Alert Options and click Submit
  • Be sure to complete the verification steps for your text message device number

Avoiding Fraud

Stopping criminals Sometimes criminals will try to trick individuals into disclosing personal information in a text, email or on a phone call. Phony emails may direct you to a fraudulent website that looks like a Bank of America website. These phony emails may even ask you to call a phone number and provide account information. Please remember that:

  • Bank of America will never ask you in an email or text to disclose any personal information, such as your Social Security Number, PIN (Personal Identification Number) or Prepaid Card Number
  • Offers that sound too good to be true often are. You may be asked to fill out a short survey in exchange for money being credited to your account at the account number you provide. Bank of America will never request your information in this way
  • Claims that your account may be closed if you fail to confirm, verify or authenticate personal information are not from Bank of America

If you receive a suspicious email or are directed to a website that also looks like Bank of America, report it to [email protected] and then delete the suspicious email.


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Your funds are eligible for FDIC insurance. Your funds are insured up to $250,000 by the FDIC in the event Bank of America, N.A. fails, if specific deposit insurance requirements are met. See fdic.gov/deposit/deposits/prepaid.html for details. In the event Bank of America, N.A. fails, the FDIC may require information from you, including a government identification number, to determine the amount of your insured deposits. If you do not provide this information to the FDIC access to your insured funds will be delayed.

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