Kentucky Unemployment Insurance Debit Card

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Have a question?

Your satisfaction is important to us. Within our site, we provide answers to Frequently Asked Questions about your Kentucky Unemployment Insurance Debit Card. However, we realize there may be areas of interest or concern that are not covered in our FAQs, so you can contact us.

Contact Information


Kentucky Unemployment Insurance Debit Card Customer Service Center

(833) 215-1620

(866) 656-5913 TTY line for the hearing impaired

(423) 262-1650 Outside the United States, call collect

Written Correspondence:

Bank of America
P.O. Box 8488
Gray, Tennessee 37615-8488


Email us at [email protected] with any questions or comments.
Please include your name, full address and last 10 digits of your card number.

Transaction Inquiries:

For questions regarding your Kentucky Unemployment Insurance claim or benefit payments, please contact the UI Assistance Line at (502) 564-2900.

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