North Carolina DES Debit Card

Contact Us

Have a question?

Your satisfaction is important to us. Within our site, we provide answers to Frequently Asked Questions about your North Carolina Division of Employment Security (DES) Debit Card.  However, we realize there may be areas of interest or concern that are not covered in our FAQs, so you can contact us.

Contact Information

Telephone:

North Carolina Division of Employment Security (DES) Debit Card Customer Service Center

(855) 847-2026

(866) 656-5913 TTY line for the hearing impaired

(423) 262-1650 Outside the United States, call collect

Written Correspondence:

Bank of America North Carolina DES Debit Card Cardholder Services
P.O. Box 8488
Gray, Tennessee 37615-8488

Email:

Email us at govandcorp@prepaidcard.bankofamerica.com with any questions or comments. Please include your name, full address and last 10 digits of your card number.

Transaction Inquiries:

For questions regarding your Unemployment Insurance claim or benefit payments, please visit the Division of Employment Security (DES) website at www.ncesc.com or contact the DES Customer Call Center at (888) 737-0259.